9 and 9 Lofts

Reviews

• ★ ☆ ☆ ☆ ☆
  The management for 9&9 is the worst I have ever come in contact with. The location of this apartment complex was great, but other than that (and the ward), I had a terrible experience living here. They charged me $300 for a security deposit at the beginning of my contract, only guaranteeing I would get $150 back when my contract was up. However, at the end of Winter semester, they claimed they changed utilities companies (without notifying us residents) and didn't have record anymore of who paid what for utilities. So they decided to take out $60 out of everyone's check ($30/month), so I only got $90 back. Which was extremely frustrating, especially because that other $150 I paid at the beginning of the semester was used for who knows what. And even getting that check for $90 was an absolute joke, because they lied several times to me over the phone telling me the check was in the mail and I should be getting it soon, only to find out that they still were holding it in their office. With that being said, I didn't get the check until about 3 months after I moved out for the summer. Additionally, they charged an insane amount for parking every single month, and as mentioned in other reviews, the guest parking was practically nonexistent. Please DO NOT rent from this management company. There are several reasons why this place is not BYU approved--HUGE red flag right there. I ignored these terrible ratings and moved in anyway, and now I regret it more than anything. It caused so much frustration and wasn't worth it.
  By Anonymous, August 10, 2018
• ★ ☆ ☆ ☆ ☆
  9&9 is pretty trash. Management, apartment quality, etc. Oh but they'll give you free socks or money if you post a 5 star review on Google to entice unbeknownst people to sign. Integrity right? The ward is great.There is a reason this is not BYU Approved housing. The parking lot is literally falling apart. Insulation is constantly falling from the ceiling like mana from the heavens. The management is horrible and seems to pride themselves on swindling struggling college students out of every possible penny. They don't respond to messages or emails unless you send multiple. The most frustrating thing is that they don't understand contract law. Make sure you read the contract before you sign it because it is so poorly organized, seemingly cut and paste from multiple contracts and thrown together. Make sure to keep your wits about you or they'll try and charge you for nine months of rent when the lease clearly states it's an eight month contract.
  By William Knowles, December 11, 2017
• ★ ★ ★ ★ ★
  I understand that in the past people had problems with management and that scared me when I was moving to this place. However, since I moved (4 months ago) I've only had good experiences here. Krosbi, the new manager, is the best property manager I've ever had and always goes above and beyond to help. I hope they'll keep up the good work!
  By Andre Monteiro, April 15, 2017

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